Codee Refund Policy

Digital service principle

• Codee services are custom digital work. Once a custom product, hosted page, guidebook delivery, or delivery-room handoff begins, refunds may be limited.
• If Codee cannot deliver the purchased service scope, the customer should receive a fix, replacement delivery, credit, or refund review.
• Duplicate payments and obvious checkout errors should be reviewed quickly and corrected when verified.

Refund request window

• Customers should request refund review within 7 calendar days of purchase unless a different written service contract says otherwise.
• After the 7-day review window, refunds are not automatic. Codee may still review duplicate charges, failed delivery, fraud, chargeback issues, or owner-approved exceptions.
• When custom work has started, a delivery room has opened, files have been delivered, or hosted access has been provided, the normal remedy is support, correction, replacement delivery, or service credit before refund.
• Any legally required refund, card-network rule, or verified failed-delivery obligation overrides this operating draft.

Subscriptions and hosting

• Hosting and support subscriptions should include a clear cancellation path.
• Past hosting/support periods are generally not refundable after service access was available, unless required by law or approved by owner review.
• Chargebacks, fraud, abuse, or policy violations can pause support and delivery until resolved.

How to request review

Use the delivery room or Codee support request with the customer email, checkout/session ID, service lane, purchase date, issue, requested resolution, and whether delivery-room access or custom work has started.