Codee Support Policy

Included support

• Delivery-room access, product link checks, simple support requests, and proof-scan guidance for the selected service lane.
• Revision support only when the service contract or delivery room includes it.
• Business Suite support can include the 30-day edit window, video review, and workspace request queue when purchased.

Out of scope

• Unlimited redesigns, unrelated business operations, third-party account recovery, legal/tax/accounting advice, or unsupported platform changes.
• Access to owner credentials, private admin systems, customer secrets, or unsupported remote control.
• Promises of sales, rankings, funding, donations, grants, or platform approvals.

Support route

Start from the delivery room, customer portal, or CLI support command so Codee can attach the service, workspace, proof, and requested change in one packet.

Refund and complaint route

• Refund requests should be submitted from the delivery room or CLI support command within the posted refund request window.
• Complaints should include what the customer expected, what failed, purchase date, service lane, checkout/session ID if available, and requested resolution.
• Support should first try to verify delivery, fix broken access, replace missing files, or document why owner refund review is needed.